Privacy Policy | Zenith Xperience

Introduction

Zenith Xperience Pvt. Ltd. (“Zenith Xperience,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our websites, platforms, SaaS solutions, bespoke software, and extended reality (XR) experiences (collectively, “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.

Information We Collect

We collect the following types of information depending on the service or platform:

a. Information You Provide to Us

Name, email address, phone number
Account login details
Billing and payment information
Content you upload or create (where applicable)
Correspondence with our support team

b. Information We Collect Automatically

Device information (type, operating system, browser)
IP address and general location
Usage activity (pages visited, features used, time spent)
Cookies and similar technologies

c. Information from Third Parties

Social logins or single sign-on services
Payment processors
Third-party integrations (if you connect them to our Services)

How We Use Your Information

Providing and improving our Services
Processing payments and fulfilling orders
Customizing your user experience
Communicating with you (support, updates, marketing with consent)
Ensuring security and preventing fraud
Complying with legal obligations

Legal Bases for Processing

Where applicable, we process your information on the basis of:

Contract: To perform our obligations under the Terms of Service
Consent: For marketing or optional features
Legitimate Interests: Improving services, preventing fraud, ensuring security
Legal Obligation: Where we are required by law to retain or share certain data

We do not sell your personal data. We may share your information with:

Service providers (cloud hosting, analytics, payment processors)
Business partners (for integrated services, only as necessary)
Legal authorities (if required by law or to protect our rights)
In mergers or acquisitions (if our company or assets are sold, data may be transferred to the new entity)

International Data Transfers

Your data may be stored or processed outside Sri Lanka. Where applicable, we ensure that appropriate safeguards (such as standard contractual clauses) are in place.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (where processing is based on consent)
Request data portability

To exercise your rights, contact us at [email protected] .

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your login session
Analyse traffic and usage patterns
Provide personalized features

You can control cookies via your browser settings, but disabling them may affect functionality.

AR/VR Safety and Device Data

When using AR/VR features, certain device sensors (camera, motion tracking, spatial data) may be accessed to provide the experience.

This data is processed locally or transmitted securely as required for the feature.

We do not collect biometric identifiers unless explicitly stated and consented to.

Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.

Third-Party Links and Services

Our Services may link to or integrate with third-party websites or applications. We are not responsible for their privacy practices, and you should review their policies before providing personal data.

Children’s Privacy

Our Services are not intended for children under the age specified in the respective platform’s Terms of Service. We do not knowingly collect personal data from minors without parental consent.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes through our website or relevant platform before they take effect.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
Zenith Xperience Pvt. Ltd.
No.30 Deanston Pl, Colombo 00300, Sri Lanka
Email: [email protected]
Website: https://zenithxperience.com